FAQ

Q: I didn’t get an email to activate my account when I signed up. What do I do?

A: Your email client might have put your email to spam so we highly suggest to check that. In case you still can’t find your email, please contact our customer support.

Q: How do I synchronize my PC version of Clevork with my mobile app?

A: One of our prerecorded tutorials with English commentary shows how to install the mobile app and synchronize your data with PC version. If you’ve already installed Clevork on your phone and need to synchronize it now, simply click on “Sync” in your mobile app or watch the tutorial for setting up your mobile app. It shows the way you can set it up so your phone does it automatically at an interval you choose.

Q: I don’t know how to use my mobile app, how to navigate through it.

A: This is shown in our tutorials as well. The video about using the fast pannel will be the most helpful one to watch.

Q: Can you edit and move tiles in the Fast Panel?

A: You have to click on the“edit mode” button and then you can move tiles around, delete them or edit them. You can find a more detailed tutorial here.

Q: How can I get to notes on my timeline?

A: Click on edit activity, you can view and edit your note there.

Q: What is the main difference between Activity and Transaction?

A: Activity is a thing you are currently doing, or you have been doing throughout the day. For example: writing, learning, designing a product.

Transaction is a movement between two places, or going out for lunch. You can track how long does it take you to get to lunch and back.

Q: How can I delete a user account from my company?

A: The easiest and best way to do this is to make this user account non-active. Go to settings and select “people” on the top. Then uncheck “active”.

Q: How do I set the time when adding an activity?

A: When you are adding an activity to your timeline, don’t try to write the time yourself. Simply click on time window and add your time by clicking on it manually.

Q: How can I choose the right parameters when doing a report? How can I decide which type of report is the right one?

A: There are 6 types of reports. First, by selecting the type of report you need, you will get a blank “template” of how the report will look like. If you want to report about your activities, select “Activities”. You can also report about attendance, customers or make a daily (grouped) report. By adding all the remaining parameters (like time periods, people..), you will get a desired report in no time.

Q: How do I set up the geo location service?

A: Go to the Clevork desktop version, then settings and select GPS. Add an activity you wish to track your location while doing it. Next step is to check your Clevork mobile settings. Make sure Location services for Clevork are permitted. If they are, go to the mobile app itself and save this activity (make sure you will put in the exact same parameters like you set in your desktop version). Now, Clevork will track your location while doing this activity.